Alan’s Blog

Ross Nicol, the project manager of the Schools Wide Area Network project, has given me permission to post the following email that he has sent out to all schools. 
As most of you will be aware, back in February Education and IT began a project to upgrade the network links to all East Lothian schools during [...]

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In my fourth and (for now) final post about support for schools I’d like to tout for some ideas on how we can further improve ICT support for schools. If anyone is willing to share their ideas I’d like to hear them. Brian Cunningham, a science technician at Musselburgh Grammar, has already touched on this [...]

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I mentioned in my 2nd post on this subject that we use the same helpdesk tool for schools as we do for corporate IT within the Council and that the classifications for jobs are constrained by the corporate settings. I thought it would be interesting to contrast the resources available to corporate and curricular ICT.
 
Currently [...]

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Another statistic from our help desk is the percentage of jobs that we have managed to complete within the service levels that we measure ourselves against.
 
2003/04                   96.9%
2004/05                   90.9%
2005/06                   67.0%
 
What are the service levels we manage ourselves against I hear you ask?
Well, the helpdesk system we use was set-up for use with corporate [...]

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Good news – On Tuesday of this week the Education IT Group approved two new Schools Based ICT Officer posts. This will bring the IT team supporting ICT in the schools up to six (the initial number requested 3 years ago!). Given the elongated recruitment processes of the Council I would hope we would have [...]

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